Contact Us
For help with Issue Autopilot, questions about your account, or feature requests, email us at:
Please include your Jira site URL and a description of the issue. If a scheduled run failed, copy the error message from the Run History or the error banner in the app — it speeds up diagnosis significantly.
Response Times
We aim to respond to all support requests within the following timeframes:
| Day | Support availability |
|---|---|
| Monday – Friday | Active monitoring and responses |
| Saturday – Sunday | Limited — critical issues only |
| Public holidays | Limited — critical issues only |
Check the Run History table and any error banner at the top of the app — they usually contain the exact reason a scheduled run failed. The FAQ section of the documentation also covers the most common questions.
Feature Requests
We actively develop Issue Autopilot based on user feedback. If there's a feature you'd like to see, send it to support@autoworkstudios.com with the subject line "Feature request". We read every submission.
Reporting a Bug
When reporting a bug, please include:
- Your Jira site URL (e.g.
yourcompany.atlassian.net) - The name of the affected template
- The error message shown in the app (from Run History or the error banner)
- The expected behaviour and what happened instead
- Approximate time the issue occurred (helps correlate with logs)
Please do not include sensitive information such as API tokens, passwords, or personal data in your support request. See our Privacy Policy for details on how we handle your data.